Man with Van Westminster Service Terms and Conditions
These Terms and Conditions govern all removal, transport, delivery and associated services provided by Man with Van Westminster. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 Man with Van Westminster, we, us or our refers to the removal and transport service provider operating under the trading name Man with Van Westminster.
1.2 Customer, you or your refers to the person, firm or company who requests or uses our services.
1.3 Services means any transport, removal, delivery, loading, unloading, packing, storage or related services supplied by us.
1.4 Goods means all items, belongings, furniture, boxes and any other property which is the subject of the services.
1.5 Vehicle means any van or other vehicle used by us to provide the services.
2. Scope of Services
2.1 We provide man and van, household and office moves, collection and delivery, and related removal services in Westminster and surrounding areas, together with longer-distance journeys where agreed in advance.
2.2 The exact scope of the services, including the number of staff, vehicle size, locations, dates and times, will be agreed at the point of booking based on the information you provide.
2.3 We reserve the right to refuse to carry any item which, in our reasonable opinion, may cause damage to the vehicle, goods, property or persons, or which is prohibited by law.
3. Booking Process
3.1 You may request a quotation by providing accurate and complete details of the goods, property access, addresses, dates, times and any special requirements.
3.2 All quotations are based on the information supplied at the time of enquiry. If this information is incorrect or incomplete, the quotation may be adjusted, and additional charges may apply.
3.3 A booking is not confirmed until we have accepted your request and you have expressly agreed to proceed on the basis of the quotation and these Terms and Conditions.
3.4 We may require a deposit to secure your booking. The deposit amount, if applicable, will be communicated to you at the time of booking.
3.5 Bookings are provided subject to availability. We reserve the right to refuse or cancel any booking where we are unable to provide the services safely, lawfully or in accordance with these Terms and Conditions.
4. Customer Responsibilities
4.1 You are responsible for ensuring that:
(a) all information you provide is accurate, complete and up to date;
(b) you have full authority to move the goods;
(c) the goods are suitably packed and prepared for transport, unless you have requested and we have agreed to provide packing services;
(d) there is adequate and safe access to the premises at both collection and delivery points, including suitable parking for the vehicle;
(e) any necessary permits, parking suspensions or authorisations for loading and unloading are obtained in advance, unless otherwise agreed in writing.
4.2 You must be present, or ensure that an authorised representative is present, at collection and delivery addresses to supervise loading and unloading and to check the goods. If no one is present, we may unload the goods at the nearest safe location or return them to our base, and additional charges may apply.
4.3 You must not request our staff to perform any act which is unsafe, illegal, or outside the scope of normal removal activities. Our staff may decline to follow any such requests.
5. Items We Do Not Carry
5.1 Unless expressly agreed in writing before booking, we do not carry:
(a) live animals or plants;
(b) hazardous, explosive, corrosive, flammable or radioactive materials;
(c) illegal goods, stolen property or items of unlawful possession;
(d) cash, precious metals, jewellery, watches, stones, or other high-value items;
(e) important documents such as passports, title deeds, financial documents or similar;
(f) perishable or refrigerated goods.
5.2 If you submit or conceal any items of this nature without our knowledge or consent, you do so entirely at your own risk and you agree to indemnify us against any loss, damage, fine, claim or expense that may result.
6. Waste and Disposal Regulations
6.1 We are a removal and transport service and not a general waste carrier. We will only remove items that qualify as household, office or furniture goods, and certain minor waste items where this has been expressly agreed.
6.2 We will not remove controlled waste, construction or demolition waste, hazardous waste, electrical items designated as waste equipment, or any materials that fall under specialist waste regulations, unless agreed in advance and compliant with applicable law.
6.3 You are responsible for ensuring that any items presented for disposal are lawful to dispose of and do not breach environmental, recycling or waste regulations.
6.4 Where we agree to take items for disposal or recycling, we will use reasonable care to ensure they are handled through appropriate disposal channels. Any disposal charges will be included in the quotation or added as a separate fee if requested during the job.
6.5 If we are required to deal with any waste or prohibited items that were not disclosed at the time of booking, we may refuse to carry them and may charge you for any associated costs, including delays, additional labour, or legal compliance expenses.
7. Price, Quotations and Additional Charges
7.1 Our charges may be based on an hourly rate, a fixed price quotation, or a combination of both, as confirmed at the time of booking.
7.2 Quotations are provided on the assumption that:
(a) the job can be completed within normal working hours;
(b) access at all addresses is reasonable, safe and as described;
(c) the volume and nature of the goods are as described by you;
(d) there are no unforeseen delays outside our control, such as waiting time caused by keys, lifts, traffic incidents or access restrictions.
7.3 We reserve the right to apply additional charges if:
(a) the job takes longer than anticipated due to inaccurate information or circumstances beyond our control;
(b) additional goods, stops or services are added that were not included in the original quotation;
(c) parking fees, tolls, congestion charges, fines or permits are required and have not been provided or arranged by you;
(d) labour is required beyond the agreed number of staff or outside normal working hours.
8. Payments
8.1 Unless otherwise agreed in writing, payment is due on completion of the services on the day of the move.
8.2 We may require a deposit or part payment in advance to secure the booking. Any such requirement will be communicated to you during the booking process.
8.3 We accept payment by methods made available and confirmed at the time of booking. You are responsible for ensuring that sufficient funds are available.
8.4 If payment is not made when due, we reserve the right to:
(a) withhold delivery of the goods until payment is received in full;
(b) apply reasonable storage charges and redelivery fees;
(c) charge interest on overdue amounts at a reasonable commercial rate until payment is made.
9. Cancellations and Amendments
9.1 If you wish to cancel or amend your booking, you must notify us as soon as reasonably practicable.
9.2 We reserve the right to charge a cancellation fee as follows:
(a) cancellation more than 72 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or credited at our discretion;
(b) cancellation between 24 and 72 hours before the scheduled start time: a reasonable percentage of the quoted price or deposit may be retained to cover costs and lost bookings;
(c) cancellation less than 24 hours before the scheduled start time or failure to be available at the agreed time and place: up to 100 percent of the quoted price may be charged.
9.3 For amendments that shorten or significantly alter the booking, we reserve the right to treat this as a cancellation and rebooking, and apply the above terms.
9.4 We may cancel or reschedule the services in the event of illness, vehicle breakdown, severe weather, safety concerns, legal restrictions or other circumstances beyond our reasonable control. In such cases, we will seek to offer an alternative date or time or a refund of any pre-paid amounts, but we will not be liable for any indirect or consequential losses.
10. Liability and Limits of Responsibility
10.1 We will take reasonable care in handling, packing, loading, transporting and unloading your goods. However, our liability is subject to the limitations set out in these Terms and Conditions.
10.2 We shall not be liable for any loss or damage to goods arising from:
(a) inadequate or improper packing by you or a third party;
(b) inherent defects, weaknesses or pre-existing damage in the goods;
(c) normal wear and tear, scratching, scuffing or minor damage consistent with removal activities;
(d) dismantling or reassembly of furniture or equipment unless we have expressly agreed to perform such work and have acted negligently in doing so;
(e) goods that we have advised are unsuitable for transport, but you insisted be moved;
(f) delays caused by traffic, road closures, weather, access issues or other matters outside our reasonable control.
10.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount proportionate to the value of the goods and the service charge, unless a higher value has been declared and accepted by us in writing before the move.
10.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of business, or emotional distress arising from any delay, damage or loss.
10.5 You must inspect the goods on delivery so far as is reasonably practicable and notify us of any apparent loss or damage as soon as possible and in any event within 48 hours of completion of the services. Failure to notify us within this time may affect our ability to investigate and handle any claim.
11. Insurance
11.1 We will maintain appropriate vehicle and public liability insurance in connection with the provision of our services.
11.2 You are responsible for arranging any additional insurance you consider necessary to cover the full value of your goods during removal and transit, particularly for high-value or fragile items.
12. Access, Parking and Property Damage
12.1 You are responsible for arranging suitable parking and access for the vehicle at both collection and delivery locations. Any parking charges, permits, fines or penalties arising from inadequate arrangements may be charged to you.
12.2 We will take reasonable care to avoid damage to property during loading and unloading. However, we are not liable for damage to driveways, surfaces, fixtures or fittings where the risk arises from inadequate access, structural weakness, or instructions given by you.
12.3 If our staff believe that access is unsafe or likely to cause significant damage, they may refuse to proceed until an alternative solution is agreed. Any additional time incurred may be charged.
13. Delays and Waiting Time
13.1 While we will use reasonable efforts to arrive and complete the services within the agreed timeframe, all times are estimates and not guaranteed unless expressly confirmed otherwise in writing.
13.2 We are not liable for delays caused by circumstances beyond our control, including traffic conditions, road incidents, weather, breakdowns, access problems or delays caused by third parties.
13.3 If we are kept waiting or are unable to begin or continue work due to matters outside our control, we may charge reasonable waiting time at the applicable hourly rate.
14. Complaints
14.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we have the opportunity to address the issue.
14.2 Any formal complaint should be submitted within a reasonable time after completion of the services, providing full details of the issue, supporting information and any relevant photographs where appropriate.
14.3 We will investigate complaints in good faith and aim to resolve them promptly. Any remedies will be offered at our discretion and in accordance with these Terms and Conditions and applicable law.
15. Data Protection and Privacy
15.1 We will collect and use your personal information only for the purposes of providing the services, managing bookings, processing payments and communicating with you.
15.2 We will take reasonable steps to protect your data and will not sell your information to third parties. We may share information with third parties only where necessary to perform the services or as required by law.
16. Variations to Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
16.2 Any variation to these Terms and Conditions is only valid if agreed in writing by an authorised representative of Man with Van Westminster.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided.
18. Severability
18.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.
19. Entire Agreement
19.1 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and Man with Van Westminster in relation to the services and supersede any previous understandings or agreements, whether written or oral.
19.2 You acknowledge that you have not relied on any statement, promise, representation or assurance that is not expressly set out in these Terms and Conditions.
